FAQ

Questions? Please check my frequently asked questions. If you don't see the response here, then please feel free to email me: claire [at] clairedesjardins [dot] com (replace the " [at] " with an "@" and the " [dot] " with a ".")... Sorry to be so cryptic, but I'm just trying to avoid spam.
    Questions:
  1. How do I sign up for Claire Desjardins’ newsletter?
  2. How often is the newsletter sent out?
  3. What’s in the newsletter?
  4. How do I unsubscribe from Claire Desjardins’ newsletter?
  5. If I purchase a piece of art, what other costs can I expect to have to pay?
  6. I purchased a painting on your web site. What happens next?
  7. How will my painting be packaged?
  8. Is there a fee for packaging?
  9. How do you ship paintings?
  10. From where is my artwork being shipped?
  11. How long will it take for my painting to be delivered?
  12. How much is shipping, and who pays for it?
  13. How will I know when to expect my artwork?
  14. What information do you need from me, to ship my artwork?
  15. What form of payment is accepted?
  16. Do you sell prints?
  17. What is your return policy?
  18. What if I decide that I would like to return my artwork, but the 7 day window has passed?
  19. How do I initiate a request for a commissioned artwork?
  20. What is the process for ordering a commission?
  21. What is the process for creating a commissioned work?
  22. How long does a commissioned painting take to complete?
  23. What if I don’t like the final product?
  24. How can I find out about workshops?
  25. I would like to sign up for a workshop. What do I need to do?
  26. How can I get Claire to come and give a painting workshop in my area?
  27. How many students per workshop?
  28. Do I need to bring my own art supplies?
  29. What sort of experience is required, in order to participate in a workshop?

    Answers:
  1. How do I sign up for Claire Desjardins’ newsletter?
    You can subscribe through Claire’s web site, here: http://clairedesjardins.com/Resources.cfm?Category=Subscribe.

    Alternately, you can send an email to art@clairedesjardins.com, requesting to be added to the mailing list.
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  3. How often is the newsletter sent out?
    Claire Desjardins’ newsletter gets sent out approximately once a month, but due to the uncertainties of life, that time frame is sometimes challenged.
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  4.  

  5. What’s in the newsletter?
    Upcoming events, such as workshops, exhibitions, live painting events, and so forth. There are also links to new artworks, tips on where to buy Claire’s artworks, and anything else that touches upon her artworks.
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  7. How do I unsubscribe from Claire Desjardins’ newsletter?
    Sorry to see you go, but we understand. Unsubscribing is easy: click on the "Unsubscribe" link at the bottom of any of our newsletters.
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  8.  

  9. If I purchase a piece of art, what other costs can I expect to have to pay?
    In addition to the cost of the artwork there is a shipping charge. If you are located in Canada, we will need to charge you tax as well. If you are located in the United States or Mexico, there are normally no taxes or import duties. If you are located outside of North America, there may be taxes or import duties levied directly by your government.
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  11. I purchased a painting on your web site. What happens next?

    1. You should receive a confirmation email from art@clairedesjardins.com. Check your spam folder, if you did not receive it.

    2. Your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting and if it will be shipped stretched or rolled.

    3. We will let you know once your piece is shipped, along with the tracking number so that you can track it yourself on-line.

    4. Delivery! Please make sure that someone is home to sign for it. If this is impossible, then please contact the courier directly, to make alternate arrangements.

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  12.  

  13. How will my painting be packaged?
    Paintings with sides that are less than 48" in length will be wrapped in bubble wrap and packed in a commercial cardboard box.

    Paintings with at least one side 48" or larger are normally removed from their stretcher bars and rolled up in a tube. You will need to have the canvas re-stretched when you receive it. If you have purchased a painting that needs to be stretched and you would like it shipped directly to a framer, please contact us at art@clairedesjardins.com to make the arrangements.

    If you prefer to have a large painting shipped already on stretcher bars, we will need to ship it in a wood crate, which will increase the shipping costs significantly.
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  14.  

  15. Is there a fee for packaging?
    No. We only charge for our shipping costs. Claire Desjardins offers free packing on all artworks bought on ClaireDesjardins.com!
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  17. How do you ship paintings?
    We usually ship paintings by commercial courier, but sometimes, if local, we can deliver artworks in person.
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  19. From where is my artwork being shipped?
    Usually, paintings are shipped out from Mirabel, Quebec, Canada.
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  20.  

  21. How long will it take for my painting to be delivered?
    Your painting will be packaged within 5 working days of payment. It is then delivered to the courier company where the time that it takes for the delivery varies, depending on the area to which the package is travelling. Our shipping costs are based on the least expensive form of shipping (by courier), usually ground transportation. If you would like to arrange and pay for a more expedited shipping option, please contact us at art@clairedesjardins.com.
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  23. How much is shipping, and who pays for it?
    The cost of shipping is included in the "handling" area of your order form, and therefore included in your final bill. There is also an international shipping fee for paintings being shipped outside of Canada. We determine the cost of shipping based on the least expensive option, usually ground transport. If you would like to arrange and pay for a more expedited shipping option, please contact us at art@clairedesjardins.com.
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  25. How will I know when to expect my artwork?
    When we make shipping arrangements with the courier, we arrange for you to receive emails informing you of your package's travel status. Upon delivery to the courier, we contact you to let you know that the process has started and to provide you with the tracking number. A signature is required upon receipt of your package, so please make sure someone is there upon delivery. If you are unable to have someone present at the time of delivery, please contact the courier to make alternate arrangements.
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  26.  

  27. What information do you need from me, to ship my artwork?
    The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. They also require a contact telephone number and an email address so that the courier company can contact you with delivery information.
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  29. What form of payment is accepted?
    When purchasing directly from our website, the only form of payment available is PayPal. PayPal will allow you to pay using a credit card, even if you don’t have a PayPal account. Alternatively, you can contact us at art@clairedesjardins.com to pay using one of the following alternate payment arrangements:

    In Canada: the preferred method of payment is INTERAC e-transfer. We also accept wire transfer, certified check and money order.

    Outside Canada: the preferred method of payment is international wire transfer. We also accept certified check and money order.
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  31. Do you sell prints?

    We do not sell prints on ClaireDesjardins.com. Instead of a print, think about buying one of my smaller pieces! As the value of most original art increases over time, it’s a much better investment!

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  32.  

  33. What is your return policy?
    Change of heart? We understand! Paintings can be exchanged for a credit on ClaireDesjardins.com for the full amount, minus any shipping costs, so long as certain conditions are met:

    -The collector has seven (7) days from reception to advise us in writing that they would like to return the artwork.

    -The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.

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  35. What if I decide that I would like to return my artwork, but the 7 day window has passed?
    If you have a change of heart after the 7-day return window has passed, we will deduct a 4% rental fee for each month following the date of reception.
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  37. How do I initiate a request for a commissioned artwork?
    The first step is to confirm that Claire is currently accepting commissions. Since shereceives many such requests, sometimes she is unable to accept further additional commissions. Please contact us at art@clairedesjardins.com to check the status of commission acceptances.
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  38.  

  39. What is the process for ordering a commission?

    -You give an idea of what kind of painting style you are looking for, based upon my previous works (send me photos of the ones you like).

    -You decide on the size, so that we can provide you with a quote.

    -An invoice is provided to you for the cost of the artwork and shipping. A deposit of 50% is then required to begin the painting process. For acceptable forms of payment, please see the section above entitled "What form of payment is accepted?".

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  40.  

  41. What is the process for creating a commissioned work?

    -If Claire doesn’t have the size you have requested in stock, she will order the size that you have selected, which can take up to 2 weeks, since they are custom stretched.

    -Once the canvases arrive, Claire begins painting!

    -Claire will send you photos of the paintings once she gets toward the end of the work.

    -You provide her with feedback (ie : would like to see more of something, less of something else).

    -If required, she will make necessary changes and send you photos once again.

    -Once you are happy with the result, you send the remaining balance due on your invoice.

    -We pack and ship the painting to you!
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  42.  

  43. How long does a commissioned painting take to complete?
    This depends on Claire’s schedule at the time of the order, how large the commissioned piece is, and how many iterations the commissioned artwork requires. While it is on a case-by-case basis, you should normally expect anywhere between 2 and 8 weeks to complete.
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  45. What if I don’t like the final product?
    While Claire works very hard to really listen to her clients and to create what they have in mind, it is art, not science, so it can happen that a commissioned artwork does not match up to the collector’s vision. When this happens, 25% of the total invoice (50% of the initial deposit) can be used to purchase any other painting available on clairedesjardins.com.
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  46.  

  47. How can I find out about workshops?
    Workshops are posted on the front page of Claire’s website at

    http://clairedesjardins.com

    They are also listed in the calendar of events:

    http://clairedesjardins.com/Calendar.cfm
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  49. I would like to sign up for a workshop. What do I need to do?
    Links are provided to each workshop on ClaireDesjardins.com. When a workshop is organized by a third party, then the third party is the one to contact, to sign up with. When a workshop is being offered directly through Claire, email art@clairedesjardins.com to register, requesting information.
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  51. How can I get Claire to come and give a painting workshop in my area?
    If you would like for Claire to teach a workshop in your area, please contact your local arts group (arts association, arts center, art league, etc), and have them contact art@clairedesjardins.com. If it works out, then we can then work out the details, directly with the arts group.
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  52.  

  53. How many students per workshop?
    The number of students per workshop depends on the venue and its size. Usually, there would not be more than 20 students, but that could vary. It’s best to ask in advance. Typically, class size is 10 to 14 students.
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  55. Do I need to bring my own art supplies?

    Workshops are often organized by third parties. As such, different organizers have different offers. Some provide all supplies while others do not. It is on a case by case basis. If you need to bring your own supplies, you will be advised of it, and you will be sent a materials list ahead of time.

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  56.  

  57. What sort of experience is required, in order to participate in a workshop?
    Students receive individual attention, and paint at their own speed, so therefore all levels of experience are accepted. I have had students who have never held a paintbrush in the same class with fellow professional artists and art teachers!
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